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Call the helpline at 800-987-7767, option 5, and talk to choice counselors to change your SoonerSelect health plan!

Pharmacy Help Desk

The Pharmacy Help Desk assists with prescription claims. The help desk is available seven days a week with extended hours to help pharmacies and other providers solve prescription problems as they arise.

Call (405) 522-6205, option 4
or (800) 522-0114, option 4.

Service Hours
Monday-Friday 8 a.m. to 7:00 p.m.
Saturday 9 a.m. to 5 p.m.
Sunday 11 a.m. to 5 p.m.

The help desk offers assistance with:

  • Preferred product selection and exceptions
  • Prior authorization questions
  • On-line claims adjudication problems
  • Drug coverage issues
  • Patient eligibility questions
  • Other pharmacy concerns

The service is available for pharmacies, physicians, other providers and members with questions or problems relating to any prescription issue.

Last Modified on Nov 10, 2020
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