- Carl Albert Community Mental Health Center
- Central OK Community Mental Health Center
- Community Bridges, Inc
- CREOKS
- Family and Children's Services
- GRAND Mental Health
- Green Country Behavioral Health
- Hope Community Services
- Jim Taliaferro Community Mental Health
- Lighthouse Behavioral Health
- NorthCare
- Northwest Center for Behavioral Health
- Red Rock Behavioral Health
Comprehensive Crisis Response
Why Comprehensive Crisis Response?
4.1% of adults in Oklahoma had serious thoughts of suicide in the past year. 1 in 10 students reported attempting suicide in the past 12 months. Each week, approximately 300 Oklahomans are admitted for urgent care or crisis mental health services.
ODMHSAS is building a system to address the needs of Oklahomans when experiencing a psychiatric emergency. The Comprehensive Crisis Response system is funded by multiple sources to include state, federal, and reimbursment. This system is leveraging existing pieces in the community and follows national standards and best practices.
Calling 988
- Launched July 2022.
- 24/7 operation with licensed behavioral health providers and certified mental health crisis specialists.
- Follow-up calls utilizing certified peer recovery support specialists.
- Connection and dispatch to local services and mobile crisis teams, including immediate communication and connection to 911, if needed.
- ODMHSAS partnered with Solari Crisis & Human Services to bring a 988 call center to Oklahoma.
What Are Mobile Crisis Teams?
- 15 Partner organizations with statewide mobile crisis team coverage.
- Respond locally within the community to deescalate crisis situations.
- A team includes a licensed clinician and certified peer recovery support specialist or case manager.
- Utilizes best practices in behavioral health, including suicide prevention and intervention.
- Mobile teams dispatched by 988 Helpline and respond to crisis situations 24/7 for ANYONE in need.
Appointments
- 988 Mental Health Lifeline (including mobile crisis teams) will immediately link to and schedule needed services with local treatment providers.
- Follow up services are imperative and will be the first step in preventing future crisis situations.
Integrated Technology
Tablets continue to be dispersed among first responders, consumers, and staff across Oklahoma. On any given month, over 317 hours are provided via these integrated devices!
Transportation
- Should transportation to a higher level of care be needed, a third party contractor will provide free transportation to the nearest Urgent Recovery or Crisis Center.
- Existing partnerships with local law enforcement will help with severe crisis transports.
Facilities
- The statewide system continues to add new Urgent Recovery and Crisis Centers statewide.
- This will increase accessibility to the right services for Oklahomans experiencing a mental health crisis.
Urgent Care and Crisis Centers
Urgent Care and Crisis Centers are places of stabilization and offer the community a no wrong door access to mental health and substance use care. These facilities operate similar to a hospital emergency department that accepts all walk-ins, ambulance, fire and police drop-offs. The need to say yes to mental health crisis referrals, including working with persons of varying ages and clinical conditions regardless of acuity, informs program staffing, physical space, structure and use of chairs and recliners in addition to beds, offering flexible capacity and flexibility within a given space.
These facilities provide assessment and support, and are staffed 24/7/365 with a multidisciplinary team. This team includes but is not limited to psychiatrists, nurses, licensed behavioral health practitioners and peers with lived experience similar to the population served.
Crisis Continuum Outcomes
Since its launch in July 2022, Oklahoma 988 Mental Health Lifeline and Crisis Continuum has seen tremendous outcomes when serving Oklahomans across the state.
As of January 2023, Oklahoma's 988 call center has:
- Answered more than 18,000 calls and responded to over 5,000 texts/chats.
- An average answer speed of 11 seconds.
- A 99.8% in-state answer rate
- A 92% stabilization rate.
- Dispatched more than 800 mobile crisis response teams.
Oklahoma's Comprehensive Crisis Response system expands beyond the national 988 lifeline with systems specifically designed to work within the state's mental health infrastructure. As of January 2023, ODMHSAS has implemented to following to better serve Oklahomans:
- Integrated technology by providing over 24,000 enabled devices across the state and include client, practitioner and first responder devices. These services have accounted for over 506,519 total calls (approx. 95,000 inbound crisis calls) with an average call duration of 27 minutes.
- Implemented a statewide alternative transportation service to law enforecement when Oklahomans experience a psychiatric crisis called RideCARE. RideCARE has conducted over 13,000 transportations since its creation in November 2021. That is more than 1.5 million miles in one year!
- Added 22 new Urgent Recovery and Crisis Centers statewide (including both adult and adolescent models).
