The Ombudsman program is supported by local volunteers who are committed to improving the lives of older persons in institutions. The Area Agencies on Aging Ombudsman Supervisors train, supervise and support the volunteers. Persons interested in volunteering should contact the Ombudsman Supervisor in their area, or state office personnel.
The Ombudsman Program serves residents in Oklahoma’s long-term care facilities, including nursing homes, assisted living and similar adult care homes. An Ombudsman helps improve the quality of life and the quality of care available to long-term care facility residents.
Long-term care facilities must be licensed by the Oklahoma Department of Health to provide care. Complaints can be made directly to the Health Department.
A long-term care Ombudsman is a person who receives complaints from residents of long-term care facilities, their friends or relative and attempts to resolve those complaints within the facility. The Ombudsman has the authority to explore problems and recommend corrective action to the facility.