Library: Policy

OKDHS:2-40-74. Complaint handling and technical assistance

Issued 9-1-11

The accessibility compliance representative(s) per Oklahoma Administrative Code (OAC) 260:15-1-5:

• (1) ensures all electronic and information technology produced, procured, or developed by Oklahoma Department of Human Service (OKDHS) is accessible to the disabled;

• (2) receives, investigates and processes formal complaints alleging OKDHS failure to comply with electronic information technology accessibility laws, rules, and/or standards per OAC 260:15-1-8;

• (3) assists complainants to ensure a complaint is clear and complies per OAC 260:15-1-5;

• (4) thoroughly investigates, upon receipt of a formal complaint, other instances of similar accessibility issues in related systems within OKDHS;

• (5) annually executes:

  • (A) the Annual Complaint Report per OAC 260:15-1-9; and

  • (B) a certified statement assuring compliance with state standards and submits it with the long-range plan prescribed by Office of State Finance (OSF) per Section 34.16 of Title 62 of the Oklahoma Statutes to the OSF Information Services Division;

• (6) files and updates the name and contact information of the designated accessibility compliance representative(s) with OSF, Department of Central Services, and Oklahoma ABLE Tech, as necessary; and

• (7) publishes the designated accessibility compliance representative name(s) and contact information on the OKDHS website.