Library: Policy

OKDHS:2-11-70. Electronic Payment Systems (EPS)

(a) Benefit Issuance.  Financial Services EPS ensures the issuance of benefits to Oklahoma Human Services (OKDHS) clients.

(1) Supplemental Nutrition Assistance Program (SNAP), Senior farmer’s market program, subsidized child care, and Adult Day Care benefits are issued through the Oklahoma Electronic Benefit Transfer (EBT) program.

(2) Foster Care, Adoption, Temporary Assistance for Needy Families (TANF), Aged, Blind and Disabled (ABD), Low Income Energy Assistance Program (LIHEAP), Developmental Disabilities Services (DDS), Refugee Assistance, Sales Tax Rebate, and Child Support Services payments are issued through the GO debit MasterCard program.

(3) EPS makes expungements, recoupments, and adjustments to benefits upon receipt of a request from OKDHS Benefit Integrity and Overpayment Unit or the Office of Inspector General.

(b) EBT card security.  EPS establishes procedures, per Section 274.5 of Title 7 of the Code of Federal Regulations (7 C.F.R. § 274.5), for the management and security of EBT card inventory and forms.  Field office security procedures are found in the EBT handbook available at https://officemgmtentserv.sharepoint.com/:o:/s/EPS/EmCv78n9QS5IhQUVOaSx8UEBagPH9n3MYxJgMCof_y8_2A.

(1) EPS requires daily and monthly inventory reporting, per 7 C.F.R. § 274.5, for all field offices where EBT cards are located.  Inventory reporting procedures are found in the EBT handbook available at https://officemgmtentserv.sharepoint.com/:o:/s/EPS/EmCv78n9QS5IhQUVOaSx8UEBagPH9n3MYxJgMCof_y8_2A.

(2) EPS adds password security to EBT cards upon request from the client.

(c) Provider Payments.  EPS ensures payments to contracted child and adult care providers for authorized and approved attendance.

(1) Time and attendance.  EPS tracks all client time and attendance for authorized contracted providers, using the Oklahoma EBT system and vendor application.

(2) Manual claims.  EPS audits requests for manual payments from child care providers and remits payments for approved attendance.

(3) Adjustments.  EPS adjusts child care provider payment due to OKDHS error upon receipt of Form 10EB004E, Report of EBT Child Care Payment Adjustments.

(4) Overpayments.  Child care overpayments and the assessment and collection of liquidated damages are processed per Oklahoma Administrative Code 340:2-11-150.

(d) Vendor system management.  EPS coordinates with the approved contracted vendor(s) for comprehensive EBT and debit card services. 

(1) EPS provides vendor system access for approved personnel upon request.  Request form is found at:  https://forms.office.com/g/bGe7gE5LzX.

(2) Vendor system issues, including problems with the vendor helpdesk, are referred to EPS staff who coordinates with the vendor for resolution.