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Library: Policy

340:25-5-340. Collection and maintenance of addresses of record

Revised 9-15-23

  (a) Scope and authority.  Section 112A of Title 43 of the Oklahoma Statutes (43 O.S. § 112A) provides the basis for Oklahoma Human Services (OKDHS) Child Support Services (CSS) to collect and maintain an address of record (AOR) for:

(1) parties and custodial persons (CP) subject to paternity orders or child support orders entered in Oklahoma;

(2) noncustodial parents (NCP) per 56 O.S. § 237A and Oklahoma Administrative Code 340:25-5-213 (OAC 340:25-5-213);

(3) parties and CPs subject to paternity orders or child support orders entered in other jurisdictions; and

(4) parties and CPs when voluntarily submitted.

(b) Establishment of AOR.

(1) CPs and NCPs establish the initial AOR through: • 1 through 4

(A) completion of Form 03EN008E, Child Support Services - Address of Record and/or Family Violence Statement;

(B) designation in Form 03EN001E, Application for Child Support Services;

(C) a court order; or

(D) a support order summary form when services are not provided under the  OKDHS state Title IV-D plan per 56 O.S. § 237.

(2) When an AOR is established, it remains in effect until it is updated per (c) of this Section.  • 3 & 5

(c) Updating an AOR.

(1) A person responsible for maintaining an AOR, on file with CSS per 43 O.S. § 112A or 56 O.S. § 237A must notify CSS of any change in the AOR within 30-calendar days.  The person may send changes to CSS, Central Case Registry, PO Box 248843, Oklahoma City, Oklahoma 73124-8843 or to a district child support office.  CSS may require proof of a person's identity before establishing or changing a person's name or the AOR and may attempt to verify or confirm the correctness of the AOR.  • 6

(2) A CP updates an AOR:

(A) by submitting a new AOR in writing; • 4

(B) by calling CSS customer service at 405-522-2273 in the Oklahoma City calling area, 918-295-3500 in the Tulsa calling area, or toll-free at 1-800-522-2922.  CSS updates the mailing address by phone.  CSS sends Form 03EN008E, Address of Record and/or Family Violence Statement, in confirmation of the mailing address update and for the CP to complete and return an updated AOR or claim family violence; or

(C) through a court order.

(3) An NCP updates an AOR:

(A) by submitting a new AOR in writing; or • 4

(B) through a court order.

(d) Disclosure of an AOR.

(1) A CP seeking disclosure of another party's or CP's AOR from CSS CCR must submit Form 03EN009E, Request for Address of Record, that:

(A) elicits information about the requester and the reasons for the request; and

(B) includes information about statutory limitations on the AOR release.

(2) CSS may:

(A) refuse to release an AOR per 43 O.S. §§ 112A & 413, OAC 340:25-5-67.1, or other applicable law; and

(B) release an AOR per OAC 340:25-5, Part 9.  • 7

(3) When the AOR is not included in a public record document, the AOR of a party or CP may be released by CCR staff or a CSS state's attorney after verifying that the sole purpose of providing the AOR is for service of process in support, visitation, or custody actions.  The AOR release by a state's attorney is at the state's attorney's discretion per OAC 340:25-5-67.1 and 43 O.S. § 112A.

(4) When an AOR is established per OAC 340:25-5-340, CSS staff lists the AOR in the certificate of service for all court documents.  • 8


 Revised 9-15-23

1. Oklahoma Human Services Child Support Services (CSS) staff does not establish or update the custodial person's (CP) address of record (AOR) based only on an Annual Notice proceeding.

2. CSS staff does not establish an initial AOR or update an AOR through a default court order as to the defaulting CP or noncustodial parent.

3. When a child support case closes or subsequently reopens the established AOR remains in effect.  An AOR is updated on a closed case, per subsection (c) of Oklahoma Administrative Code 340:25-5-340.

4. A case participant designates or changes an AOR by completing and submitting Form 03EN008E, Child Support Services - Address of Record and/or Family Violence Statement, or another document  the managing attorney approves that provides appropriate notice regarding the purposes of the AOR.

5. When CSS is serving a party by regular mail to the AOR, CSS staff:

(1) sends copies of all pleadings and orders to the AOR and all other current addresses; and

(2) does not include non-AOR addresses on the pleadings, orders, or certificates of service.

6.  When a party to a case obtains a new name and Social Security number due to domestic violence, CSS staff consults the CSS Family Violence Coordinator in the Center for Planning and Development for guidance on how to proceed.

7.  Process for release of AOR.

(1) Cases with Family Violence Indicator (FVI).  Prior to releasing an AOR in a case with an FVI, CSS staff notifies the case participant whose address was requested that the existing AOR will be released unless the case participant provides an updated AOR.

(2) Cases with no FVI.  In cases with no FVI, Central Case Registry (CCR) staff or state's attorneys release the current AOR upon written request after determining that an authorized person made the request and the request is for service of process in support, visitation, and custody actions as provided in Section 112A of Title 43 of the Oklahoma Statutes (43 O.S. § 112A).

(3) Cases with no current AOR.  In cases where the case participant does not have a current AOR, CCR or CSS staff requests the case participant establish an AOR.  When the case participant whose AOR is requested does not respond to the AOR request, CSS district office staff takes further steps to compel that the case participant establish a current AOR so the information may be released per 43 O.S. § 112A.

8.       When the AOR is on file, CSS staff does not use language, such as "last known address or address of record on file," unless the AOR is listed elsewhere in the document.

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