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Library: Policy

340:105-10-60. Outreach methods

Revised 5-13-02

(a) Policy.  The outreach service is implemented and carried out in such a manner as to ensure the maximum participation of eligible older individuals in Title III programs and all other programs which may benefit them.  Special targeting efforts are carried out to ensure the maximum number of individuals outlined in OAC 340:105-10-58(a) are reached. Services to low income minority individuals and individuals residing in rural areas are provided in accordance with their need for services, as feasible.

(b) Authority.  The authority for this Section is Section 306(a)(4) of the Older Americans Act of 1965, as amended.

(c) Procedures.  The procedures for implementing this Section include the outreach service:

(1) targeting service funding to those communities in the planning and service area (PSA) that have the greatest proportion of individuals outlined in OAC 340:105-10-58(a);

(2) developing and carrying out specific objectives for reaching the individuals outlined in OAC 340:105-10-58(a);

(3) providing services to persons of limited English speaking ability by utilizing outreach workers who are fluent in the language of such individuals when a substantial number of such persons reside in the PSA;

(4) maintaining current resource information regarding services, programs, and organizations which benefit older persons and the target groups outlined in OAC 340:105-10-58(a);

(5) publicizing the availability of outreach services through;  • 1

(6) providing auxiliary aids and interpreters for disabled individuals;

(7) utilizing a variety of outreach methods; and  • 2

(8) developing community resources where there are identified gaps by utilizing volunteers, civic groups, and the like.

(d) Cross references.  See OAC 340:105-10-50(a)(14), 340:105-10-51, 340:105‑10‑54(a)(3), 340:105-10-57, 340:105-10-58, and 340:105-10-59.


1.  The availability of outreach services are publicized by:

(1) issuing newspaper articles or advertisements, radio or television announcements at least two times per year;

(2) utilizing at least one ongoing promotional method, such as brochures, posters, cards, or telephone stickers; and

(3) disseminating information via personal contact and public presentations to civic, religious, and business organizations, senior centers, nutrition sites, community service organizations, and organizations representing older persons.

2.  The outreach service utilizes a variety of outreach methods including, but not limited to: 

(1) canvassing specific geographic areas identified through census or other demographic data as being areas populated by older persons and targeted groups outlined in OAC 340:105-10-58(a);

(2) face-to-face contacts arranged through referral;

(3) group presentations; and

(4) telephone contact.

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